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Support

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THANKS FOR TRUSTING TOP CLOUD-AGRI TECHNOLOGY.

 

Contents

Payment

Payment Methods:

  • Wire transfer
  • Credit Card
  • Western Union

Normally, orders are prepared within 5-10business days after the full payment reception.

Please Note: Wire transfer payments may take 1-5 business days to clear depending on your location. We will not ship your order until your payment is verified by our bank. A record of the transaction from your bank is not sufficient to release an order.

Shipping Policy

We try to find the best and cost effective shipment way for you. Due to this and the fact that we serve orders worldwide, you have different shipping ways depending on your location. All products are enclosed in a good package in order to avoid hits and we take care with electronic components, putting them into anti-static bags, offering a good service to our customers.

FOB, CIF, CFR, CIP, CPT, EXW ARE ALL AVAILABLE.

Please Note: as there are few items are with Li-ion battery, or even with chemical reagent, we will use our own forwarder for the shipping way, and freight cost should be pre-paid.

In order to improve the quality of the products to our customers, all the goods are packed with standard sea or air freight packing in carton, or wooden box.

Warranty

We do our best for providing high quality products. If you have any problem with the items shipped, contact us for further solution. Our technical service will contact you to determine whether the machine must be replaced or repaired. And check more details on reading our: service commitment.

Holidays

TOP Cloud-agri will be closed the following days in 2018. Any questions you have, you can contact us:

  • Jan 1, 2018 – New Year’s Day
  • Feb 15-21, 2018 – Chinese New Year’s Day
  • Apr 5-7, 2018 –Tomb-Sweeping Day
  • Apr 29- May 1, 2018 –Labor Day
  • Jun 18, 2018 – Dragon Boat Festival
  • Sep 24, 2018 – Mid-Autumn Festival
  • Oct 1-7, 2018 – National Day